Euro Wood Fuel does not collect personal information about individual users except when such individuals specifically provide such information voluntarily. If you communicate with us by e-mail, you are voluntarily providing us with your e-mail address, and if you fill out an enquiry form or a ‘register of interest’ form, you are voluntarily providing us with the information you enter. We will only use this information to communicate with you. Personally identifiable information on individual users will not be given, sold, or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

Payment Processing

We use the highest levels of security & encryption methods available online for processing payments. That means your card details are as secure as they can be when you purchase from us. Payments are processed using a popular Secure External Gateway, and all payment information is provided done so via an encrypted connection using SSL, and payments are verified online.

We also strictly adhere to best practices of data protection and PCI compliance. In plain English, your details are as secure as they can be when purchasing from Euro Wood Fuel.

Website Use

Content

Whilst we take every care to ensure that the content of this website is accurate, some of the information contained herein is supplied to us by third parties and as such we are not able to completely verify the accuracy of all of the contents. You are advised to independently verify any information contained on this website before acting on it.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Euro Wood Fuel’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Euro Wood Fuel’ or ‘us’ or ‘we’ refers to the owner of the website who is registered. Our company registration number is 338200662 and registered in Rua do Porto D`Ave, nº 425 4830-755-TAIDE, BRAGA. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Delivery (Pallets)

  • Deliveries are usually made within 2-5 working days of ordering, unless otherwise specifically arranged with MBE. These are estimated dates, and MBE will not be liable if the delivery falls outside of this timeline.
  • It is the customer’s responsibility to ensure that the safe receipt of the goods is made. In the unlikely event of any damage, this must be noted by the customer upon receipt. Photographic evidence of the damage is to be supplied to MBE.
  • The delivery service for pallet deliveries is for a kerbside delivery only. It is at the delivery driver’s discretion whether this can be extended to fit the customer’s specific requirement.
  • When placing an order, the customer agrees that access can be made with a heavy goods vehicle. Delivery will be made on heavy goods vehicles between 7 and 15-tonne capability (similar to a bin lorry), so it is the customer’s responsibility to request a suitably sized vehicle if there are access issues.  It is the customer’s responsibility to ensure that there is sufficient access to the property and free from obstacles, overhanging branches, and is a solid surface road for the lorry to drive on.
  • Where the delivery location is unsuitable for delivery (as deemed by our courier’s driver), and the customer is unable to provide an alternate delivery location that is suitable, or otherwise unable to come to an amicable resolution of the delivery with MBE, the customer will be liable for the costs associated with returning the pallet, which is £47 plus VAT.
  • It will be the customer’s responsibility to ensure that the goods are moved to a safe and suitable store once the delivery has been made.
  • MBE does not accept responsibility for damage to the goods or injury while moving the goods.
  • If every reasonable attempt has been made to deliver your goods and it has not been possible, then an additional charge of £55 + VAT may be made for re-delivery.
  • Deliveries are made via a third-party courier. Any liability arising from the delivery process lies strictly with the courier.

Delivery (Bulk)

  • It is the responsibility of the customer to ensure that the amount ordered can be delivered to the store
  • If we are not able to deliver the full amount, then a charge may be made for the remaining pellets to be returned to our depot.
  • The customer must ensure that access can be made with our vehicle (please see vehicle measurements on the delivery checklist). If access is not possible, then the customer will still be charged for the delivery.
  • Cancellations within 24 hours of delivery and aborted deliveries upon arrival may incur a £100+VAT cancellation fee if within a 30-mile radius. Any cancelled or aborted deliveries further than 30 miles from our depot and within 24 hours of confirmed delivery time may incur a £150+VAT charge.

Please refer to our Delivery & Design Checklist for a full guide on delivery & storage requirements.

Returns & Exchanges

If, in the unlikely event, you need to return the goods, MBE will refund the customer and arrange and pay for the return of the goods.

  1. The goods are not those ordered
  2. The goods have not, in any part, been used or opened.
  3. They can be collected from where they were dropped off.
  4. The goods remain in the condition ‘as sold‘.

Ownership of Goods

All goods remain the property of WOOD STEP, LDA until payment in respect of all sums owing is paid in full.

Products & Content

All items appearing on our website may differ in packaging from those delivered. This means only that the packaging and size are different. Occasionally, we use 10kg bags instead of 15 kg (or 18kg if used for bedding). The content will, however, match & conform to the product specification given on our specification sheet on our website.