INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    Do your Wood Pellets & Briquettes Produce Much Ash?

    Less than 1% ash is produced, by weight, by our wood pellets & briquettes. Less than logs and considerably less than coal.

    How Many Wood Pellets or Briquettes Should I Order?

    Order as many wood pellets and/or briquettes as you need and can safely store. Our minimum order is 1 tonne for bagged wood pellets and, whilst there is no strict minimum for bulk deliveries, this may only be delivered, cost effectively, if you are located reasonably closely to our depot or we can share your delivery with other customers in your area.

    Do you help unload Wood Pellets?

    We can help you unload your bagged wood pellets but only for local deliveries.  We are able to deliver locally (within 30 miles) ourselves which will be at a small extra charge. This will include putting the bags in storage for you.

    Will I Need to be There to Accept Delivery of my Wood Pellets or Briquettes?

    Yes, please be in to ensure safe delivery of your wood pellets &/or briquettes, to sign for your delivery and to enable appropriate access if required.

    What if I Am Not at Home to Accept my Wood Pellets & Briquettes Delivery?

    If delivery of your wood pellets &/or briquettes has been arranged and there was nobody there to accept delivery, then re-delivery has to be organised. Unfortunately, we may have to charge you for this. If you are only available at certain times, then please ask us, and we can request a specific delivery day to suit you or can ask the haulier to contact you beforehand, to book the delivery in.